Privacy Policy
(Australian Privacy Principles - Privacy Act 1988)
1. Our Commitment to Privacy
Kids Incorporated is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store and disclose personal information.
2. What Personal Information We Collect
We collect personal information necessary to provide psychological services, including:
- Name, date of birth and contact details
- Parent/guardian details
- Medicare and health fund information
- GP, paediatrician and referrer details
- Relevant medical, developmental and educational history
- Assessment results and clinical notes
- Reports and correspondence
- Payment and billing information
Where appropriate, we may also collect information from third parties such as schools, GPs or allied health providers, with your consent.
3. How We Collect Information
Information is collected through:
- Intake forms
- Direct communication (in person, phone, email)
- Assessment and therapy sessions
- Referral documentation
- Third-party reports (with consent)
Where reasonable and practicable, we collect personal information directly from you.
4. Why We Collect, Hold & Use Information
We collect personal information to:
- Provide psychological assessment and therapy
- Communicate with you and relevant professionals
- Prepare reports and documentation
- Process payments and Medicare rebates
- Meet our legal, regulatory and professional obligations
We only collect information that is reasonably necessary for the provision of psychological services.
5. Disclosure of Personal Information
We may disclose personal information:
- With your consent
- To referring practitioners
- To other health professionals involved in care
- For Medicare or NDIS processing
- Where required or authorised by law
This includes circumstances involving mandatory reporting obligations, risk of serious harm, or court subpoenas.
We take reasonable steps to ensure that third parties handle information securely.
6. Storage & Security
Client records are stored securely in electronic and/or paper format.
We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.
Records are retained in accordance with legal requirements. For child clients, records are typically retained until at least seven years after the client turns 18, in line with professional standards.
7. Access & Correction
You may request access to your personal information by contacting our practice in writing.
Access may be limited in certain circumstances permitted under the Privacy Act, including where access may pose a serious threat to life or health, or where legal privilege applies.
If information is inaccurate or incomplete, we will take reasonable steps to correct it.
8. Website & Electronic Communication
If you contact us via our website or email:
- Information transmitted electronically carries inherent security risks.
- We take reasonable steps to protect information but cannot guarantee absolute security of electronic communication.
Our website may use cookies or analytics tools to improve user experience.
9. Complaints
If you have concerns about how your personal information has been handled, please contact us in writing.
If your concern is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact
For privacy enquiries, access requests or complaints, please contact:
Kids Incorporated
Phone: 07 5527 9886
Email: dr.salisbury@kidsincorporated.com.au
Address: 3D 91 Upton St. Bundall QLD 4215
Have Questions?
If you have any concerns about your privacy or wish to discuss how we handle your information, please don't hesitate to reach out.